+61 18000 08988

Privacy Policy

Gold star sparkle icon indicating premium service quality.
Gold star sparkle icon indicating premium service quality.
Gold star sparkle icon indicating premium service quality.

Personal Information WDC Facility Service Collect 

We collect your details from you to deliver our cleaning services with clarity and reliability. The information type we collect includes contact data, service preferences, and technical usage details. Here is the detailed overview you should know about:

  • Contact details: We collect your credentials when you provide your name, phone number, email, and address when you are requesting quotes.
  • Account details: It includes your login credentials, such as username and password, when you are scheduling our service.
  • Business details: We collect your company name, role, or property details when you are booking our commercial cleaning service.
  • Financial details: You provide billing information, such as card numbers or payment records for transactions.
  • Property details: We collect your property photographs or descriptions to better prepare for the cleaning planning.
  • Communication records: We store text messages, emails, or calls you make to us for service history.
  • Survey and feedback data: If you are responding to surveys or leaving feedback, we may collect that input to improve services.
  • Usage data: We record how you use our website or app, including when you visit our pages, the time spent, and when you access the details.

How Do We Collect Your Personal Information?

There are different ways we collect your valuable personal information with the highest security. You may provide details when you contact us, request quotes, or book services. We also collect your personal data when you register online or send feedback, or give feedback on our services on other sites. 

Some information may come from the business partners or trusted third parties who are involved with us in payments or service delivery. We also gather technical details through cookies and similar tools.

These basically record your browsing activity, the data of your devices, and often the usage patterns. This information helps us to customize our service for you according to your demands.

Where Do We Use And Store Your Personal Data? 

We collect and use your data for clear purposes. Each of the related uses is service delivery, communication, and secure record keeping. Here are the different purposes we store and use information:

  • Service delivery: We use your data to confirm bookings and for processing payments. This way, we can manage cleaning schedules across Melbourne and other serviced areas.
  • Communication: The email and other related information you provide us are used to provide quotes, confirm visits. We are accessible to customer queries within Australian business hours.
  • Personalization: We use browsing and usage data from our website to improve future navigation and display service details locally.
  • International transfer: On occasion, your data may be processed outside Australia by trusted providers. It would be due to handling billing or technical services. Any transfer complies with Australian Privacy Principles.
  • Payment processing: We rely on trusted third-party providers like PayPal or Stripe. Be sure that transactions are encrypted, and your card details are never stored by us.

All About the Anonymous Data and “Cookies” 

Cookies are small text files that usually appear on your device screen when you visit our website. They basically record your details like your IP address, browser type, and operating system. This is important information for us to understand how you use our site and improve your browsing experience.

Note that cookies also save your preferences, and make your further navigation faster. We use them to track trends and personalize content. You have the full flexibility to manage them through browser settings, but by doing so, you may skip some important functionality.

Spamming

We never send unwanted emails or bulk promotions to users. If we email you, it is only related to bookings, quotes, or updates you requested. Also, at times, we may share service tips or offers relevant to cleaning in Australia. You will have the choice to unsubscribe from these communications. We highly respect your inbox and only contact you when it adds genuine value to your experience with us.

Ensuring Security of Your Information

We take the protection of your personal information seriously across all cleaning services in Melbourne. For this, we highly focus on the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). These laws guide us on how we manage, store, and disclose your details. 

However, despite our strong focus, internet transmissions always involve some risk, so we recommend that you protect your credentials online responsibly.

Your Right of Access to the Information 

You have the right to view and update the personal information we hold about you. We take needed actions to keep this information accurate, current, and complete. In case you find that details such as your contact number, email, or address are outdated, you may request a correction at any time. 

As per your request, we process these requests promptly. In some cases, a small fee may apply to cover the cost of providing copies of stored information. Also, you have the flexibility not to receive marketing messages from us. If you find anything to access, correct, or manage your information, please reach us through the contact details listed in this policy.

Contact Us

If you have any queries related to this Privacy Policy or your personal information, just contact us directly. Our team responds quickly to resolve your concerns and provide clear guidance.

1800 008 988