Privacy Policy

Last Updated: 19 June 2026

WDC Facility Services respects your privacy and is committed to handling personal information responsibly, securely, and transparently.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, contact us, request a quote, book a cleaning service, communicate with our team, or use our commercial cleaning services.

By using our website or providing information to WDC Facility Services, you agree to the practices described in this Privacy Policy.

1. About This Privacy Policy

This Privacy Policy applies to personal information collected by WDC Facility Services through:

• Website contact forms
• Quote request forms
• Phone calls
• Emails
• Online enquiries
• Service bookings
• Site inspections
• Client onboarding
• Invoices and payment communication
• Marketing communication
• Customer feedback
• Business communication
• Website analytics and cookies

This policy applies to clients, prospective clients, website visitors, business contacts, suppliers, contractors, and other people who communicate with WDC Facility Services.

2. Who We Are

WDC Facility Services provides commercial cleaning and facility services for Australian businesses and commercial properties.

Business Name: WDC Facility Services
ABN: 16 681 809 281
Website: https://wdcfacilityservices.com.au/
Phone: +61 1800 008 988
Email: info@wdcfacilityservices.com.au

Office Locations:
1710 Dandenong Road, Oakleigh East VIC 3166, Australia
30 Pirie St, Adelaide SA 5000, Australia
46-50 Kent Rd, Mascot NSW 2020, Australia

3. What Personal Information We Collect

Personal information is information that identifies you or could reasonably identify you.

Depending on how you interact with us, we may collect:

• Full name
• Business name
• Job title or role
• Email address
• Phone number
• Business address
• Site address
• Billing address
• Service enquiry details
• Quote request details
• Preferred contact method
• Cleaning requirements
• Site access instructions
• Appointment or inspection details
• Communication history
• Feedback, reviews, or complaints
• Invoice and payment-related details
• Website usage information
• IP address and browser information

We usually collect information from facility managers, office managers, property managers, business owners, practice managers, site managers, procurement contacts, and other authorised business representatives.

4. Business and Site Information We May Collect

Because we provide commercial cleaning services, we may also collect information about your workplace or facility.

This may include:

• Type of business or facility
• Approximate site size
• Number of rooms or areas requiring cleaning
• Cleaning frequency required
• Current cleaning issues
• Preferred service schedule
• After-hours access needs
• Security or access requirements
• Parking or loading instructions
• Site safety information
• Floor types and surface details
• Washroom, kitchen, reception, or shared area details
• Industry-specific cleaning needs

This information helps us prepare accurate quotes, build suitable cleaning plans, and deliver services safely.

5. Sensitive Information

We do not normally request sensitive personal information.

Sensitive information may include health information, racial or ethnic origin, religious beliefs, political opinions, union membership, biometric information, or criminal record information.

For some sites, such as medical clinics, schools, childcare centres, gyms, aged care environments, or healthcare-related premises, we may receive limited site-related information connected to hygiene, safety, access, or cleaning requirements.

We do not intentionally collect patient records, student records, employee medical files, or confidential business documents. If such information is visible at a client site, we do not copy, record, or use it unless required for a legitimate service, safety, legal, or incident-reporting reason.

6. How We Collect Personal Information

We may collect personal information directly from you when you:

• Submit a website form
• Call our phone number
• Send us an email
• Request a commercial cleaning quote
• Book a site inspection
• Accept a proposal
• Communicate with our team
• Provide site access instructions
• Request support after a service
• Leave a review or testimonial
• Subscribe to marketing communication
• Interact with our website or online advertising

We may also collect information from third parties where appropriate, including:

• Building managers
• Property managers
• Site representatives
• Referral partners
• Public business directories
• Google Business Profile
• Review platforms
• Social media platforms
• Advertising or analytics platforms

We only collect information that is reasonably needed for our business activities.

7. Why We Collect Personal Information

We collect personal information so we can operate our business, respond to enquiries, provide quotes, manage bookings, and deliver commercial cleaning services.

We may use your information to:

• Respond to your enquiry
• Prepare a cleaning quote
• Arrange a site inspection
• Understand your cleaning requirements
• Create a site-specific cleaning plan
• Schedule cleaners
• Manage access and attendance
• Communicate with authorised site contacts
• Provide customer support
• Follow up on service quality
• Handle complaints or service issues
• Send invoices and payment reminders
• Maintain business records
• Improve our website and services
• Send service updates or relevant marketing
• Meet legal, insurance, accounting, and safety obligations

We do not sell personal information.

8. Website Forms and Quote Requests

When you submit a form on our website, we collect the information you enter.

This may include your name, phone number, email address, business name, location, service type, message, and cleaning requirements.

We use this information to contact you, understand your request, provide a quote, arrange an inspection, or answer your questions.

Please do not submit confidential documents, passwords, payment card details, patient records, employee records, or sensitive information through website forms unless we specifically request it through a secure method.

9. Phone and Email Communication

When you contact us by phone or email, we may keep a record of your communication.

This helps us:

• Respond accurately
• Track enquiries
• Confirm service details
• Manage client relationships
• Resolve service issues
• Maintain business records

We may use your phone number or email address to follow up about your enquiry, quote, booking, invoice, service feedback, or ongoing cleaning plan.

10. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve website performance, understand visitor behaviour, and support digital marketing.

Cookies may collect information such as:

• Browser type
• Device type
• IP address
• Pages visited
• Time spent on pages
• Referral source
• Approximate location
• Website interactions

We may use analytics tools, advertising tools, tracking pixels, or similar technologies provided by third-party platforms.

These tools help us understand which pages are useful, how visitors find our website, and how we can improve our website experience.

You can control or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

11. Marketing Communication

We may use your contact details to send relevant business updates, service information, special offers, follow-up messages, or commercial cleaning insights.

We only send marketing communication where we are permitted to do so.

You can opt out of marketing communication at any time by:

• Clicking an unsubscribe link where available
• Replying to our message
• Contacting us at info@wdcfacilityservices.com.au

Even if you opt out of marketing, we may still contact you about active quotes, bookings, invoices, service updates, safety matters, or important business communication.

12. Photos, Service Records and Quality Checks

For quality control, reporting, training, proof of service, or issue resolution, our team may collect service-related records.

These may include:

• Before-and-after photos
• Site condition notes
• Completed task notes
• Cleaning checklist records
• Supervisor inspection notes
• Incident reports
• Client feedback

We aim to avoid capturing personal documents, confidential records, staff information, patient information, student information, computer screens, financial records, or private materials.

If identifiable or confidential information is accidentally captured, we will take reasonable steps to protect it and avoid unnecessary use or disclosure.

13. Payment and Billing Information

We may collect billing and payment-related information to issue invoices, track payments, and manage accounts.

This may include:

• Business name
• Billing contact name
• Billing address
• Email address
• Phone number
• Invoice details
• Payment status
• Purchase order details
• Accounting records

We do not store full credit card details unless processed through a secure authorised payment provider.

Payment providers, banks, or accounting systems may handle payment information according to their own privacy and security practices.

14. When We Share Personal Information

We may share personal information where reasonably required for business, service, legal, safety, or administrative purposes.

We may disclose information to:

• Employees and cleaning team members
• Supervisors and operations staff
• Contractors or subcontractors
• Accounting and bookkeeping providers
• Payment processors
• IT and website service providers
• CRM or booking software providers
• Marketing and analytics platforms
• Insurance providers
• Legal or professional advisers
• Debt recovery providers
• Government authorities where required by law
• Building managers or authorised site representatives

We only share information that is reasonably necessary for the purpose.

15. Contractors and Service Providers

Some business functions may be supported by trusted contractors, software platforms, or third-party service providers.

These may include:

• Website hosting
• Email hosting
• Customer relationship management systems
• Booking tools
• Accounting software
• Payment systems
• Marketing platforms
• Analytics tools
• IT support
• Cleaning contractors

We expect service providers to handle personal information securely and only for the purpose for which it was provided.

16. Overseas Disclosure

Some software, website, email, analytics, cloud storage, or marketing platforms may store or process information outside Australia.

Where this occurs, we take reasonable steps to use reputable providers and protect personal information in line with applicable privacy requirements.

Countries may vary depending on the provider used.

17. How We Protect Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure.

Security measures may include:

• Password-protected systems
• Limited access to business records
• Secure email and cloud platforms
• Staff and contractor access controls
• Internal communication procedures
• Secure storage of client details
• Reasonable website security measures
• Restricted access to billing and service records

No online system is completely risk-free. However, we aim to use reasonable administrative, technical, and operational safeguards to protect the information we hold.

18. How Long We Keep Personal Information

We keep personal information for as long as reasonably needed for business, legal, accounting, insurance, service, or record-keeping purposes.

The retention period may depend on:

• The type of information
• The reason it was collected
• Whether services are active or completed
• Legal and tax record requirements
• Insurance or dispute-related needs
• Whether the information is still required for client support

When information is no longer needed, we may securely delete, de-identify, archive, or destroy it where appropriate.

19. Accessing or Correcting Your Information

You may request access to the personal information we hold about you.

You may also ask us to correct information if it is inaccurate, outdated, incomplete, irrelevant, or misleading.

To request access or correction, contact us at:

Email: info@wdcfacilityservices.com.au
Phone: +61 1800 008 988

We may need to verify your identity before providing access or making changes.

In some cases, we may refuse access where allowed by law, such as where disclosure would affect another person’s privacy, reveal confidential business information, or conflict with legal obligations.

20. Anonymity and Pseudonyms

Where practical, you may contact us without identifying yourself or by using a pseudonym.

However, we may need your real contact details, business details, site address, billing details, or authorised representative details to provide quotes, inspect a site, schedule cleaning, issue invoices, or deliver services.

21. Privacy Complaints

If you are concerned about how we have handled your personal information, please contact us first.

Please include:

• Your name and contact details
• A clear description of your concern
• Any relevant dates, messages, or documents
• The outcome you are requesting

We will review your complaint and respond within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner or seek independent advice.

22. Third-Party Websites

Our website may contain links to external websites, review platforms, social media pages, maps, or third-party tools.

We are not responsible for the privacy practices, content, security, or data handling of third-party websites.

You should read the privacy policy of any external website before providing personal information.

23. Children’s Privacy

Our services are intended for businesses and commercial clients.

We do not knowingly collect personal information from children through our website.

If we become aware that a child has provided personal information without appropriate consent, we will take reasonable steps to delete or de-identify that information where appropriate.

24. Data Breaches

If we become aware of a data breach involving personal information, we will assess the situation and take reasonable steps to reduce harm.

Where required by law, we may notify affected individuals and relevant authorities.

We may also review our systems, procedures, or service providers to reduce future risk.

25. Updates to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will be published on this website with the updated date.

Continued use of our website or services after changes are published means you accept the updated Privacy Policy.

26. Contact Us

For privacy questions, access requests, correction requests, complaints, or concerns, contact WDC Facility Services.

WDC Facility Services
Phone: +61 1800 008 988
Email: info@wdcfacilityservices.com.au
Website: https://wdcfacilityservices.com.au/

Office Locations:
1710 Dandenong Road, Oakleigh East VIC 3166, Australia
30 Pirie St, Adelaide SA 5000, Australia
46-50 Kent Rd, Mascot NSW 2020, Australia